Patient Experiences

Clinical News Update COVID-19

We are now OPEN as of June 2, 2020. We have resumed non-essential, in-person services with COVID-19 precautions.  We want to ensure that not only will our clinic continue to be a safe environment, but that it will still be the same patient-centred HealthSource experience that we‘ve been providing our patients for years.

We are continuing to encourage our patients who do not need in-person service to use our virtual services. We offer both phone and secure video consults to serve our patients. Please call reception at 519.954.7950 or email us at info@HealthSourceIMC.com to book an appointment or set up a time to speak with your provider to determine how your needs can be best met.

Here are some of the changes you will see to keep you safe:  

  • Prior to your appointment, you will be given a pre-screening form. If you are experiencing any signs or symptoms of COVID-19, we ask that you call to reschedule your appointment. To support you we are suspending our cancellation policy at this time.
  • To minimize traffic in the clinic, please wait in your vehicle until your scheduled appointment time. 
  • Our friendly reception will be welcoming you and communicating from behind a plexiglass shield.
  • Given we are normally a high volume clinic, we have designated “STAND HERE” locations in reception to ensure everyone is standing 2 meters apart. We will continue to thoroughly disinfect rooms, common areas and surfaces of greater contact to comply with guidelines set by the Ministry of Health and our regulatory college
  • Practitioners at HealthSource will be wearing face masks and although you cannot see it, we will still be greeting you with a warm smile. 
  • Patients coming into the clinic will be asked to wear a face mask.  If you forget your mask no need to worry as we will provide masks for you to wear during your visit here.  
  • You will see signage throughout the clinic educating patients on how to sanitize their hands, wear masks and recognize the symptoms of COVID-19.
  • If only needing supplements we have you covered –  please call or email to let us know which supplements you need and please allow up to 24 hours for your supplement order to be processed.  

If you have any questions please email or call in before your appointment.  We’re here for you and look forward to seeing you soon.

Written By:

Michael Reid

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